Shipping policy

Thank you for shopping with AleXine Gloss Bar! Each of our lip glosses is handmade with care to ensure you receive a high-quality product.

Processing Time

Because our products are handmade, please allow 2–5 business days for your order to be processed before it ships. During new product launches, holidays, or sales events, processing times may be slightly longer.

Shipping

Once your order has been processed, it will be shipped via USPS. Standard shipping typically takes 3–7 business days within the United States, depending on your location.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your order. We also offer FREE U.S. shipping on orders of $40 or more.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. AleXine Gloss Bar is not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete addresses provided at checkout.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, AleXine Gloss Bar is not responsible for lost or stolen packages. If you believe your package has been lost, please contact USPS directly to file a claim.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item(s) and packaging.

Customer Support Email:
support.alexine@gmail.com

Questions

If you have any questions regarding your order or our shipping policy, please contact us at:

AleXine Gloss Bar
Email: support.alexine@gmail.com