Refund policy

Refund & Return Policy

At AleXine Gloss Bar, each lip gloss is carefully handmade with love and attention to detail. Because our products are handcrafted and made for cosmetic use, all sales are final. We do not accept returns or exchanges.

Damaged or Incorrect Orders

Your satisfaction is important to us. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged product and packaging

Please email our Customer Support team at:

support.alexine@gmail.com

Once we review your request, we will determine if a replacement or refund is appropriate.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns or exchanges on:

• Opened or used lip glosses
• Products damaged due to misuse or improper storage
• Orders where the incorrect shipping address was provided by the customer

Questions?

If you have any questions about your order or this policy, we’re always happy to help. Please contact us at:

support.alexine@gmail.com

Thank you for supporting AleXine Gloss Bar. We truly appreciate your trust in our handmade products!